This dental chain did not have a facilities program in place, which meant it also did not have an insurance verification process. The leaders were hiring contractors on an as-needed basis, which created several problems. For one, there was no accountability. If a contractor messed something up, there was no guarantee he or she would return to fix it. Two, there was no way for the dental company to control costs. Because every contractor charges different rates for different issues, the company struggled to control maintenance spending. Three, the managers were only calling in contractors when problems popped up; routine maintenance, which helps to keep costs down, was not happening. Finally, contractors were showing up at random times, disrupting the office.
The company desperately needed an all-inclusive solution that encompassed the maintenance needs of all its facilities. By hiring Trillium, it finally gained access to a single platform for all things facility.
The decision to use Trillium’s facility management services had several benefits. Once partnered with our team, the operation’s leaders were able to relieve themselves of the burden of scheduling and managing repair work. This allowed them to focus their time and energy on bigger and more important projects. Because Trillium offers consistent pricing, the dental brand was finally able to control costs and budget accordingly. Finally, the company’s facilities began to undergo the routine maintenance they needed to prevent costly issues from arising in the first place. Managing 20 facilities is difficult even with professional help. Trillium’s cloud-based platform, which makes it easy to schedule and manage work orders, streamlines all the operation’s needs for all parties.