This dental chain did not have a facilities program in place, which meant it also did not have an insurance verification process. The leaders were hiring contractors on an as-needed basis, which created several problems. For one, there was no accountability. If a contractor messed something up, there was no guarantee he or she would return to fix it. Two, there was no way for the dental company to control costs. Because every contractor charges different rates for different issues, the company struggled to control maintenance spending. Three, the managers were only calling in contractors when problems popped up; routine maintenance, which helps to keep costs down, was not happening. Finally, contractors were showing up at random times, disrupting the office.